New Zealand Diploma in Information Technology Technical Support
Support users, systems and networks with confidence.
Technology support calls for practical thinking, clear communication and the confidence to work across different systems. You'll build a broad base in hardware, networks, operating systems, databases and service support, with a focus on keeping technology secure, reliable and useful.
Learning is hands-on, using computer labs, virtual technologies and workplace-style scenarios. You'll practise troubleshooting common IT issues, documenting solutions and supporting users, while developing the professional judgement needed for entry-level IT roles.
Key features
- Practical troubleshooting focus: Practise troubleshooting system and network problems using standard tools and procedures.
- Employer-valued skills: Build the communication, documentation and customer service skills employers value.
- Workplace-style scenarios: Use virtual technologies and computer labs to practise technical support tasks.
- Clear study pathways: Create a pathway into networking, systems administration or other higher IT study.
What you'll learn
- IT hardware, systems and application software
- Networking technologies, services and security
- Operating systems installation and administration
- Technical troubleshooting tools and procedures
- Database design, administration and query languages
- IT service management and customer support
- Information systems and business processes
- User experience and interface design concepts
- Programming fundamentals and simple working code
- Professional, legal and ethical IT practice
- Communication, teamwork and documentation
- Critical thinking and decision-making for IT support
Fees for 2026
NCEA L2 which must include: 10 credits in Literacy Level 2 or above and 10 credits in Numeracy Level 2 or above
- OR New Zealand Certificate in Information Technology Essentials (Level 4)
- OR New Zealand Certificate in Computing (Advanced User) Level 4
OR New Zealand Certificate in Study and Career Preparation (Level 4) Ara Business and ICT Pathway or equivalent
If you have undertaken examinations other than NCEA (e.g. International Baccalaureate, Cambridge Examination), Ara will assess your qualification for academic entry equivalency.
Still want to study but don't meet the Academic Requirements?
If you show that you have equivalent skills for tertiary study gained through study, work and/or life experience, you may be able to gain alternative entry.
Note: The number of courses you have to complete for this qualification may be reduced where you have relevant credits from previous study, or evidence of similar learning or experience in the workplace.
What if English is not my first Language?
If English is not your first language, we want to make sure that you will be successful in your chosen programme of study.
- Please provide a result from a test or qualification on the acceptable alternatives
- If you are a New Zealand Citizen or Permanent Resident, complete an Admission and Enrolment form and Ara will contact you regarding a free assessment.
- If you are not a New Zealand Citizen or Permanent resident, please book a PTE Academic test through the Ara Examination Centre or complete an NZQA-approved English language test in your home country.
- IELTS scores used must be taken from a single IELTS Test Report Form and are valid for two years from the date of the test.
- What if I have achieved NCEA Level 3 University Entrance?
- You do not need to provide additional evidence of English Language skills.
Overall IELTS 5.5 Academic
- 5.0 Listening
- 5.0 Reading
- 5.0 Writing
- 5.0 Speaking
Funding assistance
If you experience financial hardship during your studies, you may be eligible for funding, scholarships, and awards to help you continue your education.
Find out moreCareer opportunities
- Computer technician
- Help desk support officer
- Technical support officer
- Entry-level network administrator
- Entry-level network engineer
- Applications support analyst
Study pathways
Pathways into this qualification
- New Zealand Certificate in Information Technology Essentials
- New Zealand Certificate in Computing (Advanced User) Level 4
Study options after this qualification
Recommended school subjects
- English
- Maths
- Computing/ICT/Digital Technologies
New Zealand Diploma in Information Technology Technical Support (Level 5)
Support users, systems and networks with confidence.
| Information | |
|---|---|
| Type | Diploma |
| Code | NZ2596 |
| Next starts | February 2027 |
| May be available for Study Visa? | Yes |
| International application close date | 20 January for February start; 23 June for July start |
| Credits | 120 |
| Level | 5 |
| Additional Equipment/Fees | Advised on enrolment |
| May be eligible for Studylink? | Yes |
| Available Part time | Yes |
| May be eligible for Fees Free? | Yes |
| Reference | NZ2596-STRU |
Fees for 2026
Credit Recognition
Translate your knowledge from previous study into credits towards a new qualification.
Apply for credit recognitionDocuments
- Admission & Enrolment Form PDF, 425 KB
- International Application Form PDF, 357 KB
Area of Interest
Need some help picking the right course for you?
Send us an enquiry or book a tour and experience Ara for yourself!